GDPR Compliance

Our Commitment to Data Protection

vivid-oak is committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Data Controller Information

vivid-oak acts as the data controller for personal information collected through this website and our services.

Contact details:
vivid-oak
147 Clerkenwell Road
London EC1R 5BY
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary to fulfil our contractual obligations to you
• Legitimate Interests: When we have legitimate business interests that do not override your rights
• Legal Obligation: When we must process data to comply with legal requirements

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access

You can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the purposes it was collected.

Right to Restrict Processing

You can request that we limit the processing of your personal data in specific situations.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significant effects.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with your request. We will respond within one month of receiving your request, though this may be extended by two additional months for complex requests.

Data Security Measures

We implement appropriate technical and organisational security measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Staff training on data protection principles

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach poses a high risk to you, we will also notify you directly.

International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK authorities.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. Specific retention periods are outlined in our Privacy Policy.

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: www.ico.org.uk

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.