Privacy Policy

Introduction

This Privacy Policy explains how vivid-oak collects, uses, and protects your personal information when you interact with our website or services.

Information We Collect

We may collect the following types of personal information:

• Name and contact details when you submit enquiry forms or enrol in programmes
• Email addresses for programme communications
• Technical information about your device and browser when you visit our website
• Information about your interaction with our website through cookies and similar technologies

How We Use Your Information

We use your personal information for the following purposes:

• Processing programme enrolments and enquiries
• Communicating with you about our training services
• Improving our website functionality and user experience
• Complying with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or accept cookies
• Contractual necessity when providing services you've requested
• Legitimate interests in operating and improving our business
• Legal obligations we must comply with

Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist with website hosting and email communications
• Professional advisors when legally required
• Law enforcement or regulatory bodies when legally obligated

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Enquiry data is typically retained for up to two years unless you request earlier deletion.

Your Rights

Under data protection law, you have rights including:

• Access to your personal data
• Rectification of inaccurate data
• Erasure of your data in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

International Transfers

Your data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

vivid-oak
147 Clerkenwell Road
London EC1R 5BY
United Kingdom
Email: [email protected]